Bring the problem to the bench
Whether you arrive with a finished brief or only a stubborn problem, the first conversation is the same. We listen, ask the awkward questions, and tell you plainly whether Xinhuayuan Co., Limited is the right studio for the work. There is no charge for that first exchange and no obligation afterwards.
Reach us directly
Phone
Office address
Xinhuayuan Co., Limited
Rm 5, 8/F, Mega Cube
8 Wang Kwong Rd
Kowloon Bay
Hong Kong (HK)
Business hours
Monday to Friday, 09:00 to 18:00 Hong Kong time.
Saturday, 10:00 to 14:00 Hong Kong time.
Sunday and public holidays, closed.
Response time
Messages sent during business hours are usually answered the same day, and always within one working day. Support clients should use the escalation path named in their agreement rather than this general address.
Send a project note
Making the first note useful
A short, concrete note moves faster than a long one. Tell us what the system must do, who will use it, and what is happening today that makes it necessary. If you already have a deadline or a budget range, say so, because it changes what we recommend. If you have drawings, spreadsheets or screenshots of a current tool, attach them. None of this is required, and a plain paragraph is perfectly welcome.
If your question concerns an existing agreement, an invoice or a support matter, please include the project name so that we can route it to the right person quickly.
Three questions we hear often
It begins with a drawing session. We meet, in person or remotely, and turn your problem into a written specification that names the users, the data, the flows and the constraints. Only after both sides agree on that document do we move to estimating and building. The drawing session is the part we will not skip, because almost every expensive project failure traces back to a misunderstanding that a written spec would have caught.
Yes. The bench is in Kowloon Bay but the work travels. We have delivered builds for client teams across several time zones, using written specifications and short recorded reviews to keep the process clear when a meeting would be inconvenient. For clients many hours away we agree on a small overlap window for live conversation and let documents carry the rest.
After release the work continues under a maintenance and support agreement if you want it. We monitor the system, apply security and dependency updates, and keep a monthly rhythm of small improvements. You are never locked in: the source, the deployment scripts and the documentation are yours, so you can take maintenance in house whenever you choose.
Prefer to talk it through
Call +85269296834 during business hours, or write to hello@xinhuayuan.lat and we will reply within one working day.
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